**CANCELLED** Dentistry in the Multi-Generational Practice - Understanding Millennial Patients and Staff

**CANCELLED** 

Millennials are defining and influencing the workplace and how health care is delivered. Understanding and communicating effectively with this generation is a necessity for dentists seeking to cultivate and retain loyal patients and staff.

Dental Staff Recruitment & Retention  Multi-generation staff teams in today’s practice can pose big challenges to your practice operation! In this course we’ll hit on some common problems, and provide practical tips and strategies for dentists and office managers to work together to recruit and retain staff in today’s competitive labour market.   Learning Objectives Office Manager Role: Expectations & Challenges Millennials at Work: Fact vs. Fiction Management Strategies for a Multigenerational Team Workplace Culture: What it is and Why it Matters Knowing the 3Rs: Reputation, Recruitment and Retention

Speakers Bios:

Cheryl Landrigan is BCDA's Director of Communications & Member Education and an Accredited Public Relations (APR) professional. Cheryl’s experience and knowledge of effective communication and reputation management is highly regarded in and beyond BC. In her 11+ years with the BCDA, she spear-headed publication of BCDA’s Principles of Best Practice and presents lectures on best practices for interpersonal communication and reputation management at UBC Dental School and regional dental meetings across BC.

Angela McGowen is the Practice Advisor on BCDA’s member services team. She advises members and their staff on topics and issues such as employment standards, regulation, insurance and practice management. She is also a mediator assisting in disputes between patients and dentists.