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CE: Building Smiles, Empowering Teams: Creating a Practice Both Your Patients and Your Team RAVE About
CE: Building Smiles, Empowering Teams: Creating a Practice Both Your Patients and Your Team RAVE About

Fri, Apr 19


Oak Bay Beach Hotel

CE: Building Smiles, Empowering Teams: Creating a Practice Both Your Patients and Your Team RAVE About

Dr. Terri Pukanich | Oak Bay Beach Hotel | 5.0 CE hours

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Time & Location

Apr 19, 2024, 8:30 a.m. – 2:30 p.m.

Oak Bay Beach Hotel , 1175 Beach Dr, Victoria, BC V8S 2N2, Canada

About the Event

Program Description

Understand the importance of a people-centered approach: 

  • Participants will learn the significance of prioritizing patient and team satisfaction and how it impacts the overall success of the dental practice.

Learn effective strategies for team building: 

  • Participants will discover techniques to build and foster a cohesive and motivated dental team, resulting in improved patient care and increased productivity.

Develop skills for creating a compelling vision: 

  • Participants will acquire knowledge on formulating a clear and inspiring vision for their dental practice, which will guide decision-making, attract patients, and align the team towards common goals.

Identify essential systems for efficient practice management: 

  • Participants will explore key systems to incorporate to enhance the operational efficiency of the dental practice.

Explore community engagement and relationship-building: 

  • Participants will understand the benefits of actively engaging with the local community, establishing trust, and fostering a positive reputation for the dental practice.

Gain insights into communication techniques: 

  • Participants will learn effective communication strategies, both with patients and within the team, to ensure smooth operations and positive patient experiences.

Enhance leadership and management skills: 

  • Participants will acquire valuable leadership and management skills necessary for successfully running a dental practice.

Learn best practices for patient retention and satisfaction: 

  • Participants will explore methods to enhance patient retention, satisfaction, and loyalty, leading to long-term success and a thriving dental practice.


Dr. Terri Pukanich graduated from the University of Alberta dental School in 2002. She bought her first and only practice in 2003 when she was just 25 years old. Since then she successfully grew her practice from a 4 treatment room, 1 doctor office to a 17 treatment room, super GP group practice – all in a small rural town of 7000 people. She is passionate about creating dental work environments that have a tremendous impact on patients and team members and where everyone has fun! Along her journey she has worked with the biggest names in dental coaching and has spent over a million dollars on developing her practice. She learned the secrets to implementation and execution of the most effective strategies. She is now CEO and Founder of Dental BossLady where she helps women in dentistry create fulfilling practices while having more fun and making more money.

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